Scopehai Platforms - Refund Policy

Last Updated: 28-07-2024

At Scopehai Platforms, operated by Bigtam Technologies Pvt. Ltd., we strive to ensure that our customers have a positive experience with our up-skilling courses. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds will be granted.

1. Refund Eligibility:

• Refunds are only available for courses that have not yet been accessed or utilized by the customer. Once a course has been accessed, either partially or fully, no refund will be granted.
• Customers may request a refund if they have purchased a course and have not yet received access to the course materials or services.

2. Refund Request Process:

• To initiate a refund request, customers must contact our customer support team at [email protected] within 14 days of the purchase date.
• Refund requests should include the order number, the course name, and the reason for the refund.

3. Refund Approval:

• Once a refund request is received, our team will review the request to verify eligibility. If the request is approved, the refund will be processed within 15 working days from the date of approval.
• Refunds will be issued to the original payment method used during the purchase.

4. Non-Refundable Items:

• Courses that have been accessed or utilized, either partially or fully, are not eligible for a refund.
• Any promotional or discounted courses are non-refundable.

5. Cancellation of Courses:

• If a course is cancelled by Scopehai Platforms, customers will be entitled to a full refund, which will be processed within 15 working days of the cancellation notification.

6. Processing Time:

• Approved refunds will be processed within 15 working days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

7. Changes to This Policy:

• Bigtam Technologies Pvt. Ltd. reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated on the Scopehai Platforms website.

8. Contact Information:

• For any questions or concerns regarding this Refund Policy, please contact us at:
  Bigtam Technologies Pvt. Ltd.
  Email: [email protected]
  Phone: 9356002701